TS-Helpful Information

STANDARD INK COLORS

FREQUENTLY ASKED QUESTIONS (FAQ)

  • How long will it take to print my order?

    4mm White Coroplast® Orders (99 pcs or less): Same day production on all 4 mm White Coroplast® orders of 99 pieces or less if order is placed and paid for by 1:00pm EST. If placed after 1:00pm EST, your order will ship on the next business day.

    All Other Orders: All other orders require 1 – 5 business days production. Rush options are available, please contact customer service directly to discuss.

  • How long will it take to ship my order?

     Most orders are shipped via Fedex Ground. Please refer to the map above for estimated shipping times. If you need expedited shipping, please contact customer service directly for more options.
  • Can you drop ship my order?

    Sure! We can drop ship (blind) directly to your customer in an unmarked box at no additional cost to you.
  • Is shipping really free?

    Yes! For 4 mm Coroplast® orders 24″ x 36″ and smaller and over $100.00 we will ship your order via Fedex Ground for FREE!

    All other orders will incur shipping charges. Please contact customer service for pricing and/or other shipping options. Free shipping is only available in the continental U.S. and is limited to one commercial address per order.

  • How do I track my order?

    Please refer to your invoice for estimated ship date and direct link to track your shipment.
  • Can you create my artwork for me?

    Sorry, no we cannot. All artwork will need to be supplied by you. Please visit our Artwork Requirements page for more information.
  • What forms of payment do you accept?

    Currently we accept Visa, MasterCard, Discover, and Amex for most orders. For orders over $5000, check payments and wire transfers may be available on a case by case basis.
  • Do you offer billing terms?

    No, we require 100% payment when the order is placed.
  • Can I cancel my order once it has been placed?

    No, once an order has been placed it cannot be cancelled. All sales are final.
  • What if I need to make changes to my order?

    Contact customer service immediately. We will do our best to meet your request, however not all changes will be possible.

ARTWORK REQUIREMENTS

To avoid production delays with your order,

please send BOTH of the following file types:

  • PDF
  • EPS

If you cannot send BOTH a .pdf and an .eps,

we will also accept the following file types:

  • JPEG
  • TIFF
  • GIF
  • AI
  • PSD

However, this may delay your order.

  • We DO NOT accept Corel Draw (CDR) files.
  • We prefer Vector art over Raster art. If your artwork is a Raster image, we please ask that the resolution be at least 150 dpi. (The higher the dpi the better)
  • Please do not include bleeds and crop marks in your files. The file provided must be full size or smaller.
  • We print with Pantone Matching System (PMS) Solid Coated colors. For a list of the Pantone colors we screen print with, please review the Standard Ink Colors above.
  • All fonts must be converted to paths or outlines.
  • Text on signs with no margin must be inset at least ½’’ from the edge of your artwork.
  • For contour cut signs, signs with a radius, and signs with holes or grommets, please include magenta vector cut lines and indicate placement of any of the previously mentioned items.
  • If your file is double-sided and features an arrow or any other copy change, please include the second side of your file. Both of these files must be print ready.
  • Our file upload system has a max file size of 200 MegaBytes. If your file size is larger, or if you just have other questions regarding uploading your file, please do not hesitate to contact us!

TERMS AND CONDITIONS

Please read the following Terms and Conditions carefully before submitting your order!
  • PROOFS:

    Due to the speedy nature of our business, we do not offer proofs. We suggest sending a print ready PDF file with all jobs.
  • COLOR:

    Our charge for Pantone Matching System color matching is $45.00 if your order is screen printed. You will not be charged if your order is digitally printed. We do not guarantee a 100% color match for standard or custom mixed colors. Computer monitors vary, so you must use a Pantone® Color Book for reference. If the color for your order is critical, please let us know when placing your order.
  • PAYMENT

    Because we want to keep our pricing low while still providing a completely custom sign for you, we require 100% payment up front. We accept Visa, MasterCard, Discover, and Amex. Other arrangements may be made on a case by case basis.
  • PRODUCTION TIME:

    4 mm White Coroplast® Orders (99 pcs or less):

    Same day production on all 4 mm White Coroplast® orders of 99 pieces or less if order is placed and paid for by 1:00 pm EST.

    If placed after 1:00 pm EST, your order will ship on the next business day. 

    All Other Orders: All other orders require 1 – 5 business days production. Rush options are available, please contact customer service directly to discuss.

    *We cannot guarantee our production time due to unexpected events such as equipment failure, power outages, weather related events, and all other “acts of God.” We will make you aware of any problems immediately should a delay occur.

  • SHIPPING:

    Most orders are shipped via Fedex Ground from Winston Salem, North Carolina, 27127.

    Please refer to the map above for estimated shipping times. If you need expedited shipping, please contact customer service directly for more options. Although Fedex is very reliable, shipping delays do occur. Thomas Sign Company cannot be responsible for these delays, however we will make every effort to communicate with Fedex to resolve any issues.

  • REFUNDS & RETURNS:

    All sales are final. We will reprint your order or issue an in-house credit for a future order (at our option) if it is found that Thomas Sign Company made an error. We do not offer refunds.
  • CANCELLATION:

    Once an order is placed, it cannot be canceled or modified for any reason. You will be charged in full for the original order amount.